Privacy Policy

Last updated: June 2026

At AÉRA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (aera.om) or make a purchase. By using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

When you place an order or contact us, we collect the following information:

• Contact Information: Full name, email address, phone number
• Shipping Information: Street address, city, region, postal code, country
• Order Information: Products purchased, quantity, payment method preference
• Communication: Messages sent to us via email, phone, or our website forms

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Information: Pages visited, time spent, referring URLs, click patterns
• Technical Information: IP address, internet service provider, approximate location

1.3 Cookies

Our website uses essential cookies to function properly. These include:

• Session Cookies: To maintain your shopping cart and checkout session
• Preference Cookies: To remember your preferences (if any)

We do not use third-party tracking cookies, advertising cookies, or analytics cookies that collect personal information. You can disable cookies in your browser settings, though this may affect website functionality.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process, fulfill, and deliver your orders
• Communication: To send order confirmations, delivery updates, and respond to your inquiries
• Customer Support: To provide assistance and resolve issues
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Improvement: To analyze website usage and improve our products and services

We do NOT use your information for unsolicited marketing. We will only send promotional communications if you have explicitly opted in.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Delivery Partners: Your name, address, and phone number are shared with our shipping and courier partners solely for order delivery purposes.
• Payment Processors: If you pay by card, your payment information is processed securely through our payment gateway. We do not store full credit card numbers on our servers.
• Legal Requirements: If required by law, court order, or government regulation, we may disclose information to comply with legal obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.

4. Data Storage & Security

4.1 Storage

Order data is stored on secure servers managed through our WooCommerce platform. Data is retained for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

4.2 Security Measures

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure, access-controlled server infrastructure
• Regular security reviews and updates
• Limited access to personal data by authorized personnel only

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Under applicable data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Objection: Object to processing of your data for specific purposes
• Portability: Request transfer of your data to another service provider

To exercise any of these rights, please contact us at privacy@aera.om. We will respond to your request within 30 days.

6. Children's Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will promptly delete it.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party services you interact with.

8. International Data Transfers

As a business operating in the Sultanate of Oman, your data is primarily stored and processed within Oman. If data is transferred internationally for processing, we ensure appropriate safeguards are in place to protect your information in accordance with applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Material changes may be communicated via email if you have an active order or account with us.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

• Email: privacy@aera.om
• Phone: +968 1234 5678
• Address: Muscat, Sultanate of Oman